Shipping Information
Everything you need to know about getting your SØREN order delivered.
U.S. Shipping Information
We process and ship all orders within 48 hours of purchase. Shipments go out Monday through Friday, with the exception of U.S. national holidays. Standard deliveries are fulfilled through USPS. If you select expedited shipping, your order will be sent via FedEx or UPS, depending on your delivery area.
Processing & Delivery Timeframes
After you place your order, please allow up to 48 hours for processing before it ships. Delivery speed depends on the shipping method you selected during checkout. For the majority of U.S. addresses, you can expect your package within 3–5 business days (not including Sundays or national holidays).
Frequently Asked Shipping Questions
How do I get my tracking number?
You'll receive an email with your tracking number as soon as your order ships. You'll also get follow-up notifications as your package moves through transit. If your tracking number hasn't arrived or isn't working, don't hesitate to contact us for help.
My order seems delayed. What do I do?
If your package is taking longer than expected, please get in touch with our support team. We'll look into your tracking details and work with you to resolve the issue.
How do I check on my order status?
Once your order has shipped, you’ll receive an email from support@sorenhair.com with your tracking details. You can also check your order status anytime through our Member Support Portal. If you need additional assistance, our support team is happy to help.
Contact us:
For assistance with your order or shipment, visit our Member Support Portal, available 24/7. You can also email our support team at support@sorenhair.com for additional assistance.