Returns & Refunds
Your satisfaction is our priority. We stand behind every SØREN product.
Return and Refund Policy
We offer a 90-day money-back guarantee. If you’re not satisfied with your product, for any reason, you can get all of your money back.
How do I get a refund?
To get a refund for your order, please email us at support@sorenhair.com
In your refund request email, please provide your order number or the email address that you used when placing the order.
To find your order number, look for your order confirmation email in your email inbox.
When do I have to request a refund by?
We offer a 90-day money-back guarantee. If you’re not completely satisfied with your purchase within 90 days of delivery, you are entitled to a full refund.
Will I need to return my product to you?
In most cases, we will not require that the product be returned to process your refund. In the event that you would still like to return your unused product to us, please email us at support@sorenhair.com (available 24/7) and one of our wellness experts will be glad to assist.
Do I have to pay for the return shipping?
In most cases, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your product.
When will I get my refund?
Customers typically receive their refund with 48 hours of the refund being processed.
Need further assistance?
Please email us at support@sorenhair.com
Or call us at (302) 244-5896
We are available 24/7 by email and 9-5 EST by phone!