Member care
Support, made simple.
Start with the Member Support Portal for the fastest help, or connect with the SØREN team when you need a human touch.
01
Start here
Open Member Support.
The fastest way to track an order, manage a subscription, start a return, update account details, and access member benefits.
02
Chat support
Get help in the moment.
Human support is available daily, 9:00 a.m.–6:00 p.m. Eastern. AI assistant available anytime.
03
Email support · 24/7
Tell us what’s happening.
Include your name, account email, order number, and any helpful details or attachments.
More support